Service Delivery Manager

Are you a structured and communicative leader who wants to help shape the future of IT deliveries? We are now looking for a Service Delivery Manager who wants to take a key role in our effort to deliver IT services to more government agencies.

Join a knowledgeable and dedicated team. Help make society possible!

About the job

In your role as Service Delivery Manager (SDM), you will be the heart of our operational activities. You are responsible for ensuring that our services are delivered with the highest quality, from start to finish. By continuously communicating status and current situations to both internal and external customers, as well as leading operational meetings and creating a smooth and transparent work process. Your work is crucial for building strong relationships and ensuring that all parties are satisfied.

The Swedish Tax Agency is now entering a new phase of development and innovation as we will deliver IT services and IT operations to more government agencies. Therefore, we are scaling up and strengthening our teams with new employees who want to work with the delivery of these services to Sweden's authorities.

We are looking for someone who has a natural ability to listen and understand the organization's priorities. You ensure that processes and routines are followed while constantly looking for ways to improve our service deliveries. Your structured work method and attention to detail, as well as pragmatic working methods, make both customers and developers feel confident and create momentum in our deliveries.

With us, you will have the opportunity for continuous development and learning in your work. We actively work with skills and technology development. You have knowledgeable colleagues with whom you can exchange experiences, and you can develop both breadth and depth with us. Thanks to being a large IT organization, we can offer good opportunities for internal mobility. It is important to us that you have a balance between work and leisure, and we offer, among other things, flexible working hours and the opportunity to work partially from home. You will receive a wellness hour each week and wellness benefits.

The IT department of the Swedish Tax Agency actively works to promote an inclusive workplace characterized by equality and diversity, where all employees have equal opportunities to contribute and develop. Read more here (https://skatteverket.se/omoss/jobbahososs/jobbamedithososs.4.13948c0e18e810bfa0c55ba.html).

You will belong to the IT department, located in Sundbyberg.

About you

To do a good job and thrive with us at the Swedish Tax Agency, you need to be receptive, think innovatively, and take responsibility. Good judgment and understanding of legal security and safety are important in the work. You should also adhere to our employee policy (https://skatteverket.se/medarbetarpolicy).

In this job, you should:

• take responsibility for delivering the best possible results, even in situations where the requirements are unclear or unspoken
• have a good ability to collaborate and cooperate effectively with different functions and stakeholders
• have a structured and methodical working approach
• have the ability to find information and analyze it for use in collaboration
• have a good attitude and show helpfulness and understanding for others
• have the ability and willingness to learn new things, be flexible and open to change
• have the ability to drive your own development and have self-leadership
• have a very good ability to communicate in Swedish, both spoken and written

You should also have:

• several years of relevant work experience as a Service Delivery Manager or similar role as assessed by the employer
• several years of relevant work experience in customer relations
• good knowledge and understanding of IT operations and IT development
• post-secondary education in IT or several years of work experience that the employer assesses as relevant for the role.

It is desirable that you have good knowledge of service delivery operations to external customers and that you have experience working data-driven, following up on SLAs and set goals. It is also desirable that you have an understanding of ITIL and ITSM processes as well as agile development. It is also desirable that you have work experience from complex IT organizations, such as government agencies or other larger organizations.

Good to know

The employment is permanent and may start with a six-month probationary period.

Employment with us may involve placement in a security class. A security review with a background check according to the Security Protection Act (2018:585) may therefore be conducted before a decision on employment. For some of our tasks in the security class, Swedish citizenship is required.

On skatteverket.se/jobb (https://skatteverket.se/jobb), you can read about our societal role, the benefits of working with us, and how to apply for our jobs.

When you apply, please attach your CV. We do not use cover letters in our recruitment, so please do not include one in your application.

Welcome with your application!

The Swedish Tax Agency has a societal role. Our work affects all individuals and businesses, and through our mission, we contribute to a well-functioning society. Our development is customer-driven, and we collaborate with others to create effective solutions. Together, we make society possible.